FAQs

To arrive at your correct head size, measure the circumference of your
head in centimeters. This should be measured at the point which the hat
sits on your head. At a distance of 1-2 cm above the ears. Hat measuring chart.

Average size for women is 57cm - 7 1/8 - M and for man 58cm - 7 1/4 - L.

Our hats are hand knitted with attention to detail and the selection of quality materials, and have uniques design that makes them stand out from ordinary hats. They are not only functional, but also stylish and a pleasure to wear. In addition, you can also choose the desired colors from a wide color palette and personalize the hat text.

Yes, definitely! On the product page you will find a menu with which you can customize your hat. If you want something more special that the menu does not allow, then feel free to contact us and we will try to help you.

Yes, our hats can be a great addition to costumes, especially for bear and cat-themed outfits. They add a playful and whimsical element to any costume, making them a popular choice for costume party events.

To ensure the longevity of your hat, we recommend hand washing it with mild detergent and laying it flat to dry. Avoid using bleach or harsh chemicals, as they can damage hat material.

Our hand-knitted hats are made to order with love and care. We do our best to ship orders as quickly as possible. If this is a bulk order, production time may increase significantly and depend on the order volume. Before placing a wholesale order, it will be better if you contact us in any way convenient for you and we will advise you regarding the processing time. Once your hat is ready, it will be shipped to you using the shipping method you selected at checkout. The estimated delivery time will depend on your location. In addition, there are sometimes overloads at customs, especially on the eve of holidays, so it's good to have some extra time to receive your order on time. More about processing & delivery times.

Our hand-knitted hats are designed to be stretchy and flexible, making them suitable for a range of head sizes. However, please note that the fit may vary depending on the style of the hat. We provide measurements and size recommendations on each product page to help you choose the best fit for you.

Our hats are hand-knitted with love and care by skilled artisans. Each hat is made using high-quality yarn to ensure durability and comfort.

Due to the personalized nature of our hand-knitted hats, we do not accept returns or exchanges unless there is a defect or error in customization. If you believe there is an issue with your hat, please contact our customer support within 7 days of receiving your order, and we will be happy to assist you.

In our experience, after the package leaves the country of departure and before it arrives in the country of destination, about 80-90% of the total delivery time passes. Therefore, you should not devote much attention to this within two weeks from the day the parcel was sent. Next, we recommend checking your tracking at least once every three days. There were cases when the postman did not bring the parcel home but left it at the post office or the recipient was not at home and the postman did not leave any notification about the arrival of the parcel.

If you have not received your parcel and your package has not been updated more than 72 days from the date you placed your order, please contact us.

Yes, we offer international shipping and ship almost all over the world. Please refer to our shipping policy for more information on delivery times.

Yes, we sell in bulk. Buying 12 or more hats you get 15% off. Bulk order processing time will be longer than usual, for a more detailed time estimate, please contact us.